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By James McIntosh, Executive Director, Head of Enterprise Risk Management Programs, CIBC
For those not as familiar with the applicability, can you please provide an overview of Robotic Process Automation (RPA), and its potentials within financial services?
This is applying software tools to perform repetitive tasks to free up human time for more value-added tasks. With newer technologies such as Microsoft Power Automate, the ability now exists for end users to configure these automations themselves using little or no programming code. This has greatly lowered the cost of automation, and there is an enormous potential for financial services to make a dent in their expense ratios when these tools catch on.